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Refund and Returns Policy
No Refund and No Return Policy
Kopfschrott.com offers a print-on-demand Service, which means that all products are unique and produced only once ordered. This means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
Damaged or Manufacturing Error
In case of a damaged product or a manufacturing error, we offer a free replacement if you contact us within 30 days of product delivery. Please get in touch with us with the designated Support Contact Form and provide a clear photo showing the issue.
We will grant a Refund or Replace, Damaged or wrong Manufactured Products.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required.
Contact us at support(at)stusse.de for questions related to damaged products or products with manufactured errors for return and replacement or use the Refund and Return Contact Form in our Support Center